Your privacy is important to us. It is TracePe's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.tracepe.com, and other sites we own and operate.
1.1. At the time of registration, we ask for the following personal information.
● Name (First Name, Last Name)
● Mobile Number
1.2. We will also maintain a record of the information you provide to us when using customer support services.
1.3. From time to time, during your use of the App Services, we may require access to certain additional information such as SMS & contact details. Prior to accessing any such additional information, explicit consent shall be sought from you. Please note that even after consent has been provided by you, we only read transactional or promotional SMS and do not open, access or read any personal SMS. Certain features may be restricted, unavailable or unusable if you choose not to provide certain information.
1.4. We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
2.1. We collect information relating to your use of our website/app through the use of various technologies. This includes transaction details related to your use of our services including the type of services you requested, the payment method, amount and other related transactional and financial information.
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.
3.1. We may, on your consent, request certain third parties to provide information about you to further personalize your experience on our website/app, and provide certain services that cannot be accessed by all users of the website/app.
3.2. If you choose to link and connect your email account with TracePe, we may access the said account for purposes including collecting your subscription billing details such as total amount due, due date, and such other financial and transactional information to be able to do the following:
● Give you visibility into all your subscriptions and recurring payments.
● Reminding you to pay your bills before the due date.
● Cancel and manage subscriptions as a third-party authorized representative on your behalf.
3.2. You can choose to enable us to access one or more of your email accounts by explicitly consenting to each single account separately. Please note that your consent to any of the above is strictly voluntary. You can de-link the access to your email any time you wish. We only read emails from financial service providers & subscription providers including banks, credit card issuers,subscription merchants and do not open, read or access any personal e-mails. We hereby confirm that we do not access any other personal information.For the sake of clarity, we employ an automated process for accessing and analysing information provided by you.
4.1. When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
4.2. Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.
4.3. You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.
5.2. However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.
The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries:
(i) we will perform those transfers in accordance with the requirements of applicable law.
8.3. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.
8.5. If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
We provide all our Users an option to request the deletion of a specific account through the support section on the TracePe App. Following such a request, we delete all such information related to the specific account including but not limited to profile information, card data, transaction details, reward details, referrals details, statement details, google oauth sessions etc. that we are not required to retain. In certain circumstances, we may be unable to delete your account, such as if there is any outstanding dispute or unresolved claims pending on your card/account. However, upon resolution of the issue preventing deletion, the information is immediately deleted and can’t be recovered thereafter. note that we may retain certain information if necessary for our own legitimate business interests such as fraud prevention and enhancing users’ safety and security or to fulfil our legal obligations and compliance.
For any questions or concerns regarding your privacy, you may contact us using the following details: